Terms and conditions

Terms and conditions

This website is owned and operated by artist Richard Crabtree, by accessing this website you agree to be bound by these terms and conditions. Whilst Richard will use all reasonable endeavours to make this site available to you, he cannot guarantee that it will operate continuously or without interruptions. Richard Crabtree shall not be liable for any loss or damage caused by your use of this website, your sole remedy in respect of such loss or damage shall be your right to discontinue your use of the website.

Richard Crabtree cannot accept responsibility for any loss, disruptions or damage to your data or your computer system which may occur whilst using material from this website. It is always advisable for users to own and use an anti-virus program on all material downloaded from the Internet.
The internet is not a secure medium, Richard Crabtree will however, keep your details on a server or on a database where every reasonable care has been taken to ensure the security of your data. He will keep your information confidential and will only disclose your information as required by law. This does not affect your statutory rights.

An expected delivery date for your order will be sent to the email address supplied on the PayPal account used for secure online ordering and payment. All orders to be paid in full prior to dispatch postage & packing to UK addresses are included. Over-sea's enquiries regarding postage & packaging must send request via contact page.

Richard will endeavour to despatch items within 28 days of order and receipt of payment. Delivery time is dependent on the turnaround time from the printer. Originals maybe despatched sooner.

Damage during transit
All prints/giclee are insured against damage during delivery. Please notify me immediately if your print/giclee is damaged on arrival. Notification of any transit damage must be made within 7 days of receipt. Please return damaged goods to the despatch address shown on your PayPal invoice by first class special delivery (with correct insurance value). A replacement will be sent within ten working days and your delivery costs refunded.
Refunds will only be made for goods which were damaged prior to or during delivery to the customer.

Your right to cancel
Customers may cancel an order within seven days of placing it. If prints/giclee have already been despatched, they must be returned, in their original condition via fully insured postage. Return postage cost will be the responsibility of the purchaser. A refund cannot be made until the print/giclee has been received by me. Refunds will be made within 30 days of the original order payment upon receipt of undamaged items. All transactions are protected by the Consumer Protection (Distant Selling) Regulations 2000.

All images on this website are the copyright of the artist Richard Crabtree and shall remain the property of this artist. No reproduction of any of the images contained herein is allowed in any format digital, electronic or otherwise without express written permission from the artist.

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